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Keller Offers Holdings, LLC & Affiliates
Terms of Service and User Policies

Terms of Servicearrow-icon

Please read these Terms of Service (the “Agreement”) carefully. This is a legal Agreement between you and Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Holdings, LLC. - (Keller Offers Ltd., LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”) and Keller Williams Realty, Inc and its affiliates(“we,” “us,” or “KWRI”) governing your access and use of any website or mobile application provided by us, including kelleroffers.com, kw.com, KW Command (also known as Command or Keller Command), KW Marketplace, Keller Cloud and Livian.com (collectively, the “Services”). “You” and “your” mean both an individual using the Services and an entity if you are using the Services on behalf of, or for the benefit of an entity (for example, a Market Center).

By registering an account, clicking, or tapping any button or box marked “accept,” “agree” or “OK”, or by using the Services, you agree to this Agreement and any changes to it.If you don't agree to the terms contained in this Terms of Service, you must immediately exit the Site and its related Services.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS DESCRIBED IN SECTION 16 BELOW, REQUIRES USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN BY JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OR CLASS ARBITRATIONS.

1. EFFECTIVE DATE.

The “Last Updated” legend shows when this Agreement was last changed. We may change this Agreement by notifying you by any reasonable means, including posting a revised Agreement through the Services.

Subject to applicable data privacy laws, we may, at any time and without liability: (a) modify or discontinue all or part of the Services; or (b) charge, modify, or waive any fees required to use the Services.

2. LICENSE TO USE THE SERVICES.

We grant you a limited, revocable, non-exclusive license to use the Services and we provide the Services for your personal use only, unless we agree otherwise. The Services, and all its elements, are owned by us or licensed to us by third parties (a non-KWRI service provider). We and the third party licensors retain all right, title, and interest in the Services, including all patent, copyright, trademark, and trade secret rights therein.

The Services may not work with all hardware or devices. You are responsible for obtaining, maintaining and paying for all hardware and all telecommunications and other services needed for you to use the Services. The Services may include software applications that may make available additional products and services (these are collectively referred to as the “Apps”). You may be required to download or use specific software and Apps for certain components of the Services to function properly.

3. REGISTRATION; USERNAMES AND PASSWORDS.

You may have to register an account with us to use the Services. If you decide to register an account with us, you will provide us with your name, email address, username, password, and other registration information to create and access your account. We may reject or require that you change any username, password or other information that you provide to us in registering your account. Your username and password are for your personal use only and must be kept confidential. You are responsible for the security of your account and all actions associated with it. You must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account. You may not sell or otherwise transfer your account to another individual or entity without our prior written consent.

We may use electronic means to communicate when you use the Services, send us emails, and when we post a notice on the Services or send you emails. You (a) consent to receive communications, including notifications, from us in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in a hard copy writing.

4. INFORMATION COLLECTED THROUGH THE SERVICES.

With respect to the information you provide to us through the Services, you promise that:

  • you have and will comply with all laws applicable to any information you provide or access through the Services, including information that is uploaded or synchronized with the Apps for which you have given consent to use;
  • information you provide is and will remain accurate and complete, and you will maintain and update the information as needed; and
  • you have all necessary rights and permissions to authorize the processing of such information under this Agreement.

For clarity, you agree that we may share the information we collect through the Services, including personally identifiable information, with our Affiliated Entities (as defined in Section 13) and other third parties. Additionally, you agree that we may collect, transmit, and process information collected by the Services consistent with our Privacy Policy located at https://kelleroffers.com/, as updated over time. You will always be able to download and take your contacts database.

5. YOUR CONDUCT. YOU MUST NOT:
  • Use the Services in any way or for any purpose that is unlawful, violates any federal or state laws or regulations (including but not limited to the federal Telephone Consumer Protection Act 47 U.S.C. § 227 (“TCPA”)) or any KWRI policies and guidelines (including, but not limited to, the KWRI Policies and Guidelines Manual) that apply to the dissemination of unsolicited email and faxes to the use of telephone calls, text messages, artificial or prerecorded messages, automatic telephone dialing systems, automatic dialing and announcing devices and any other communication to market services or to solicit listings or prospective buyers or to engage in any other telemarketing or telephone solicitation or other commercial communication or to any other purpose that is fraudulent, or otherwise tortious.
  • Post, transmit or make available any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise tortious; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner.
  • Introduce any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.
  • Link, integrate, or provide access to the Services or related infrastructure without KWRI’s prior explicit permission.
  • Impersonate someone else in relation to your activities on the Services.
  • Transmit any spam, chain letters or other unsolicited communications.
  • Harvest or collect information about users of the Services.
  • Interfere with the operation or content of the Services, or the servers or networks used to make the Services available (for example, by hacking or defacing any portion of the Services), or violate any requirement, procedure or policy of such servers or networks.
  • Inhibit any other person from using the Services.
  • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of the Services.
  • Reverse engineer, decompile or disassemble any portion of the Services.
  • Remove or alter any copyright, trademark or other proprietary rights notice from the Services.
  • Frame or mirror any portion of the Services or incorporate any portion of the Services into any product or service.
  • Systematically download or store Services content.
  • Tamper with or circumvent any security technology associated with the Services.
  • Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content (including Submissions), or reproduce or circumvent the navigational structure or presentation of the Services, without our express prior written consent.

We may monitor your use of the Services to determine compliance with this Agreement. We may remove or refuse any data or material included in the Services, in whole or in part, for any reason. We may disclose information regarding your access to and use of the Services, and the circumstances surrounding such access and use.

You agree to be solely responsible for becoming aware of understanding and complying with the most recent versions of all applicable laws, regulations and KWRI policies that relate to your use of the Services.

You acknowledge that you are solely responsible for identifying, interpreting, understanding and complying with all applicable federal and state laws and regulations regarding your use of the Services, including selecting and engaging any legal counsel you may deem necessary to ensure compliance therewith.

NOTE: If you copy and paste an individual’s contact information (e.g. a phone number) from the Command Mobile App and insert such information into your mobile device for the purpose of communicating with that individual, you must comply with all applicable federal and state laws and regulations (including but not limited to the TCPA) or any KWRI policies and guidelines (including, but not limited to, the KWRI Policies and Guidelines Manual) that apply to the dissemination of unsolicited email and faxes and to the use of telephone calls, text messages, artificial or prerecorded messages, automatic telephone dialing systems, automatic dialing and announcing devices and any other communication to market services or to solicit listings or prospective buyers or to engage in any telemarketing or telephone solicitation or other commercial communication.

6. THIRD PARTY MATERIALS; LINKS

Some of the Services’ functionality may be provided by third parties, including Apps (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third Party Materials.

We will only provide information to Third Parties to enhance the Services or provide additional functionality and will only do so in compliance with our Privacy Policy located at www.kelleroffers.com We do not endorse, and make no representations or warranties related to, any aspect of the Third Party Materials. The Third Party App providers may present you with their own terms, conditions, and policies (the “Third Party Terms”). You are responsible for complying with any Third Party Terms you agree to. For your and the Services’ security, we may block or disable access to any Third Party Materials (in whole or in part) through the Services at any time.

7. TRANSACTIONS.

You may have the ability to purchase products, services or access to Apps through the Services (each a “Transaction”). To make a Transaction, you may be asked to supply information, such as your credit card number and its expiration date and your billing address. You promise that you have the right to use the credit card you use in connection with a Transaction, and you grant to us the right to provide such information to third parties for purposes of facilitating Transactions. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

We may (a) impose conditions on the honoring of any coupon, discount or similar promotion; (b) prevent any user from making any Transaction; and (c) refuse to provide any user with any product, service or App. Unless otherwise specifically stated. Transactions are final, non-cancellable, and non-refundable. You must pay all charges incurred by you or on your behalf at the prices in effect when such charges are incurred. Additionally, you are responsible for any taxes applicable to your Transactions.

8. SUBSCRIPTIONS; PAYMENT AUTHORIZATION.

We may offer Subscriptions. If you purchase an App, product, or service through an App, or if you start a free trial for an App, product or service, that is a “Subscription”, your Subscription may renew automatically at the regular subscription price and at the frequency stated when you made the purchase or began the free trial, unless you are otherwise notified in writing. UNLESS YOU SET A SUBSCRIPTION TO STOP AUTOMATICALLY RENEWING PRIOR TO ITS RENEWAL DATE, OR CANCEL A FREE TRIAL BEFORE IT ENDS, EACH IN THE MANNER SPECIFIED BY THE APP OR THE SUBSCRIPTION TERMS, YOU AUTHORIZE US (WITHOUT FURTHER NOTICE TO YOU, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAWS) TO CHARGE THE PAYMENT METHOD YOU HAVE PROVIDED TO US IN THE AMOUNT OF THE THEN-CURRENT SUBSCRIPTION FEES AND ANY APPLICABLE TAXES, ON A MONTHLY BASIS OR AT ANY OTHER FREQUENCY SPECIFIED BY THE APP OR THE SUBSCRIPTION TERMS AND AGREED TO BY YOU.

If we cannot charge your payment method for any reason, such as an expired payment method or insufficient funds, you remain responsible for any uncollected amounts. We may attempt to charge your payment method again as you update your payment information. We may terminate a subscription, or change the terms of subscriptions, at any time. If we terminate a subscription, you will receive a prorated refund if applicable.

9. FEEDBACK.
If you provide to us any ideas, proposals, suggestions or other materials (“Feedback”), such Feedback will be deemed a Submission, and you hereby acknowledge and agree that such Feedback is not confidential, and that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place us under any fiduciary or other obligation.
10. SUBMISSIONS.

Users may make available through the Services posts, blogs, reviews, comments or similar content (“Submissions”). For each Submission, you grant to us an unlimited, worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify and otherwise use, analyze and exploit such Submission (provided that our use and other processing of Personal Information as defined in the Privacy Policy does not violate the Privacy Policy), in any format or media.

11. KWRI PROPRIETARY RIGHTS.

We and our suppliers own the Services, which are protected by United States and international intellectual property and proprietary rights and laws. Our trade names, trademarks and service marks include but are not limited to Keller Williams, Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, Keller Concierge, LLC, Keller Covered, Keller Mortgage, KW, Livian, and any associated logos. All trade names, trademarks, service marks, logos, copyrightable works and other content, information and materials on or made available through the Services that are not owned by us are the property of their respective owners. You may not use our trade names, trademarks, service marks or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the Services should be construed as granting any right to use any trade names, trademarks, service marks, logos, copyrightable works or other content, information and materials without the express prior written consent of the owner.

12. DISCLAIMER OF WARRANTIES.

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND AND WE DO NOT PROVIDE ANY WARRANTY THAT THE SERVICES WILL BE FREE FROM ERRORS OR INTERRUPTION. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. LIMITATION OF LIABILITY.

NEITHER WE, NOR OUR AFFILIATES AND ANY RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”) WILL BE LIABLE FOR: (A) ANY LOST PROFITS, REVENUES, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COST OF COVER, OR PUNITIVE DAMAGES; OR (B) AGGREGATE LIABILITY OF ALL AFFILIATED ENTITIES, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEEDING THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CAUSE OF ACTION FOR DAMAGES, OR (II) FIFTY DOLLARS ($50.00). YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES (INCLUDING ANY APPS OR THIRD PARTY MATERIALS) IS TO STOP USING THE SERVICES. ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH US AND THE AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

14. INDEMNITY.

You will defend, indemnify and hold harmless us and the Affiliated Entities, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys' fees and expenses) arising out of or relating to: (a) your use of, or activities in connection with, the Services (including all Submissions); and (b) any violation or alleged violation of this Agreement by you. Without limiting the foregoing, you expressly acknowledge and agree that as an independent contractor, you are solely legally and financially responsible for any alleged violation of the federal TCPA, it’s implementing regulation, 47 C.F.R. § 64.1200, and all similar state laws and regulations; you do not have authority to send any communication on behalf of KWRI; and KWRI does not control and is not responsible for your actions related to any telephone, text, email or other communication.

15. TERMINATION.

This Agreement is effective until terminated. We may terminate or suspend your use of the Services at any time and without prior notice, for any or no reason, including if we believe that you have violated or acted inconsistently with this Agreement. Upon any such termination or suspension, your right to use the Services will immediately cease, and we may, without liability to you or any third party, immediately deactivate or delete your username, password and account, and all associated materials, without any obligation to provide any further access to such materials. Subject to the limitations and other provisions of this Agreement: (a) the representations and warranties of the parties contained herein will survive the expiration or termination of this Agreement; and (b) any provision that, in order to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or termination of this Agreement for the period of time necessary to give proper effect to the intent of the provision.

16. GOVERNING LAW; ARBITRATION; CLASS ACTION WAIVER.

This Agreement and your activities under it, are governed solely by and shall be construed solely in accordance with the laws of the United States and the State of Texas, U.S.A., without regard to its principles of conflicts of law regardless of your location. Except for disputes that qualify for small claims court, any controversy or claim arising out of or related to this Agreement will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury. You agree that any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. You agree that we and you are each waiving the right to trial by a jury, and you are agreeing to give up any legal right you may have to participate in a class arbitration or class action. If you do not want to be bound by this arbitration provision, you may opt out without prejudice or penalty. In order to opt out of this arbitration provision, you must notify us in writing that you do not want to resolve disputes with us by arbitration, and such notice should be delivered by e-mail to legal@kw.com or by mail to 1221 S. Mopac Expressway, Suite 400, Austin, Texas 78746, Attn: Legal Department, within thirty (30) days of the earlier of: (a) the date you first use or access the Services; and (b) the date you click or tap any button or box marked “accept,” “agree” or “OK” (or a similar term) in connection with this Agreement (including registering your account).

Arbitrations conducted pursuant to this Agreement will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Mediation Procedures (Commercial Rules). In the event the Commercial Rules conflict with any provision of this Agreement, the terms of this Agreement will control. A party will initiate an arbitration under this Agreement by providing notice and a demand for arbitration to the other party according to the Commercial Rules. The parties will work together to agree on the appointment of an arbitrator within twenty (20) days of the initiation of the arbitration. If the parties cannot agree on an arbitrator, one will be appointed according to the Commercial Rules.

For arbitrations outside of California, the arbitrator shall have the authority to award attorney's fees and costs to the prevailing party if such an award is allowed under applicable law. For arbitrations within California, the arbitrator shall not have the authority to award attorney's fees and costs to a claimant who does not prevail against.

17. INFORMATION OR COMPLAINTS.

If you have a question or concern regarding the Services, please send an e-mail to questions@kelloffers.com. Please note that e-mail communications are not necessarily secure. Accordingly, you should not include personal or payment information or other sensitive information in your e-mail correspondence with us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

18. COPYRIGHT INFRINGEMENT CLAIMS.

The Digital Millennium Copyright Act of 1998 (DMCA) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available through the Services infringe your copyright, you (or your agent) may send us a written notice by mail, e-mail or fax, requesting that we remove such material or disable access to it. If you believe in good faith that someone has wrongly submitted to us a notice of copyright infringement involving content that you made available through the Services, you may send us a counter-notice.

Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See https://www.copyright.gov/ for details. Notices and counter-notices must be sent in writing to our Designated Agent as follows:

  • Keller Williams Realty, Inc. (KWRI)
  • Legal Department
  • 1221 S. Mopac Expressway, Suite 400
  • Austin, Texas 78746
  • E-mail: Legal@kw.com
  • Telephone: (512) 327-3070

We suggest that you consult your legal advisor before sending a DMCA notice or counter-notice. It is our policy to terminate, in appropriate circumstances, a user’s right to use the Services if we decide they are repeat infringers.

19. EXPORT CONTROLS; INTERNATIONAL USE.

You are responsible for complying with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant and covenant that you are not: (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “terrorist supporting” country; or (b) on any of the U.S. government lists of restricted end users.

We make no representation that the Services are appropriate or available for use in locations outside the United States, and access to the Services from territories where such Services are illegal is prohibited. If you choose to access the Services from locations outside the United States, you do so at your own risk and are solely responsible for compliance with applicable local laws and regulations. Additionally, if you access or use the Services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers may be located, and you hereby consent to such transfer, storage, and processing of your information to and in the United States.

The Services are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or that would subject us or our Affiliated Entities to any registration requirement within such jurisdiction or country.

20. MISCELLANEOUS.

This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and us. You acknowledge and agree that, except as otherwise expressly provided in this Agreement, there will be no third party beneficiaries to this Agreement. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default under this Agreement will be deemed to be a waiver of any other breach or default. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement will be construed as if followed by the phrase “without limitation.”

This Agreement, including any terms and conditions incorporated herein and any addenda hereto, is the entire agreement between you and us regarding its subject matter, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and us relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links) to the most recent e-mail address that you have provided to us, or by regular mail to the most recent mailing address that you have provided to us. Without limitation, a printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. We will not be responsible for any failure to fulfill any obligation due to any cause beyond our reasonable control.

Privacy Policyarrow-icon

The purpose of this Privacy Policy is to describe how Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Ltd. - (Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”), Keller Mortgage, LLC, Business MAPS, Ltd., Keller Williams, LLC and Livian, LLC (“we,” “us,” or “KWRI”) “our,” “us,” or “we”), want you to be familiar with how we collect, use and disclose information about you in connection with the services we provide (“Services”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us as described at the end of this Policy.

PERSONAL INFORMATION

We obtain “Personal Information” from Agents, Affiliates, and Other Third Parties that may be used by us to market and provide our Services to you, such as making or facilitating cash offers to buy your property or facilitating your interest in exploring options to repair or renovate your property. If we meet or interact directly with you, we may also request you provide us additional information relevant to our Services. We may collect Personal Information including:

  • Name
  • Age
  • Postal and email address
  • Telephone number
  • Gender identity
  • Ethnicity and primary language
  • Current occupation
  • Level of completed education
  • IP address
  • Physical location, which may be derived from your IP address or mobile device
  • Financial information (e.g., mortgage loan balance), when you choose to share it with us
  • Your real estate buying/selling interests, when you choose to share them with us
  • Information about your property, when you choose to share it with us
  • Your mobile device’s contacts, photos, and location, when you choose to share them with us
  • Photos
  • Your account log-in information for third-party websites, services, or applications, like Facebook and Google, when you choose to link these accounts to KWRI Websites or KWRI Apps
  • Your realtor license number
  • Information relevant to our Services
COLLECTION OF PERSONAL INFORMATION

We and our service providers collect Personal Information in a variety of ways, including:

  • Through the Services
    • We collect Personal Information through the Services, for example, when you fill out a user profile when using our Services, register an account to access the Services, request a market analysis of your home, or contact us by telephone.
  • From Other Sources
    • We receive your Personal Information from other sources, for example:
      • publicly available databases;
      • Agents, Affiliates, Other Third Parties, in order to: market our Services to you and provide information to you about our Services (including through text messaging, email and other electronic communications);
    • We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services that you request from us or that may be of interest to you, including promotional offers; contact you in response to a request; to fulfill any other purpose for which you provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to notify you about changes to our Services; in any other way we may describe when you provide the information; and for any other purpose with your consent.
USE OF PERSONAL INFORMATION

We and our service providers use Personal Information for legitimate business purposes including:

  • Providing the functionality of the Services and fulfilling your requests.
    • To provide the Services’ functionality to you, such as arranging access to your registered account and providing you with related user support services.
    • To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions or comments, or when you request other information about our Services.
    • To send administrative information to you, such as changes to our terms, conditions and policies.
    • To allow you to send messages to another person through the Services if you choose to do so.
    We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
  • Providing you with marketing materials and facilitating social sharing
    • To send you marketing related emails with information about our services, new products, and other news about our company.
    • To facilitate social sharing functionality that you choose to use.
    We will engage in this activity with your consent or where we have a legitimate interest.
  • Analysis of Personal Information for business reporting and providing personalized services.
    • To analyze or predict our users’ preferences in order to prepare aggregated trend reports, so we can improve our Services.
    • To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.
    • To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
    We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law.
  • Allowing you to participate in sweepstakes, contests or other promotions.
    • We may offer you the opportunity to participate in a sweepstakes, contest or other promotion.
    • Some of these promotions have additional rules containing information about how we will use and disclose your Personal Information. Please read those additional rules before choosing to participate.
    We use this information to manage our contractual relationship with you.
  • Aggregating and/or anonymizing Personal Information.
    • We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
  • Accomplishing our business purposes.
    • For data analysis, for example, to improve the efficiency of our Services;
    • For audits, to verify that our internal processes function as intended and to address legal, regulatory or contractual requirements;
    • For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
    • For developing new products and services;
    • For enhancing, improving, or modifying our current products and services;
    • For identifying usage trends, for example, understanding which parts of our Services are of most interest to users;
    • For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
    • For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
    We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interests.
DISCLOSURE OF PERSONAL INFORMATION

We disclose Personal Information:

  • To our affiliates for the purposes described in this Privacy Policy.
  • To our third-party service providers, to facilitate services they provide to us.
    • These can include providers of services such as data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, user support service, email delivery, auditing, and other services.
  • To our Keller Williams agents, brokers, and market centers where you have requested such sharing or inquired about a property.
  • To third party sponsors of sweepstakes, contests, and similar promotions.
  • To our third-party business partners.
    • We may share your Personal Information with selected third-party business partners for our partners’ own business purposes, including to enable them to send information about products and services that may be of interest to you, consistent with your choices. Please refer to “Choices and Access” below, for information about the choices we offer concerning such sharing.
  • By using the Services, you may elect to disclose Personal Information.
      On message boards, chat, blogs, and other services to which you are able to post information and content. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
OTHER USES AND DISCLOSURES

We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

  • To comply with applicable law and regulations.
    • This may include laws outside your country of residence.
  • To cooperate with public and government authorities.
    • To respond to a request or to provide information we believe is important.
    • These can include authorities outside your country of residence.
  • To cooperate with law enforcement.
    • For example, when we respond to law enforcement requests and orders or provide information we believe is necessary or appropriate.
  • For other legal reasons.
    • To enforce our terms and conditions; and
    • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
  • In connection with a sale or business transaction.
    • We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
OTHER INFORMATION

Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you that does not reveal your specific identity
  • Information that has been aggregated in a manner such that it no longer reveals your specific identity
COLLECTION OF OTHER INFORMATION

We and our service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device
    • Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
  • Through your use of KWRI Apps
    • When you download and use KWRI or its Affiliates Apps, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
  • Using cookies
    • Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies or other technologies in online advertising to track responses to our ads. Relatedly, advertising networks may collect personal information by using cookies, and most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at: “NAI” (www.networkadvertising.org); follow the opt-out instructions there and from members of the Digital Advertising Alliance on its website (www.aboutads.info). We do not currently respond to browser do-not-track signals. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. Please refer to your web browser’s documentation for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs. Keller Offers may use other potential third party cash buyer investors or companies. See Legal Proceedings statement below. “We” are not responsible for how these third parties (including Affiliates) collect, use, and share your personal information. “We” are not responsible for the actions or omissions of Agents, Affiliates, or Other Third Parties, including compliance with their own respective privacy notices. You may opt out of this sharing by contacting us as described below at the end of this Policy.
    • Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of KWRI when we have your consent to do so or for any other purpose disclosed by us when you provide the information. For example, we will disclose your information to our Affiliates and Other Third Parties to contact you in regard to the potential sale of your property.
    • Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of KWRI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
      • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
      • Enforce applicable Terms of Use, including investigation of potential violations.
      • Detect, prevent, or otherwise address fraud, security or technical issues.
      • Protect against harm to the rights, property or safety of Keller Offers, our users, customers or the public as required or permitted by law.
    • Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Services to a third party, such as by merger, acquisition, bankruptcy proceeding, or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.
Using pixel tags and other similar technologies
  • Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.
  • Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/‌partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • Physical Location. We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.
USES AND DISCLOSURES OF OTHER INFORMATION

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

SECURITY OF YOUR INFORMATION

We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information.

ACCESS TO YOUR INFORMATION AND CHOICESYour choices regarding our use and disclosure of your Personal Information

You can access, request deletion of, and update certain information we have relating to you by contacting us using the information set forth below. We give you choices regarding our use and disclosure of your Personal Information for marketing purposes.

Receiving marketing-related emails from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out

  • Our sharing of your Personal Information with our affiliates for their direct marketing purposes: If you would prefer that we discontinue sharing your Personal Information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out.
  • Our sharing of your Personal Information with our third-party business partners for their direct marketing purposes: If you would prefer that we discontinue sharing your Personal Information on a going-forward basis with our business partners for their direct marketing purposes, you may opt-out.

TO OPT-OUT – Please contact us at optout@kelleroffers.com for assistance with the above. We will comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out. This opt out does not apply to informational emails and communications provided by or on behalf of Keller Offers or an affiliate regarding our events or services. You can opt-out of receiving text messages from us by replying to our text messages with the word “STOP”. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity.

HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR PERSONAL INFORMATION

If you would like to request to review, correct, update, suppress, restrict or delete Personal Information, object to the processing of Personal Information, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may update your information by emailing us at DSAR-KW@kw.com. We will respond to your request consistent with applicable law. If you are a California resident, please refer to the “California Consumer Privacy Notice” at the end of this Policy for more information about the requests you may make under California law.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Information provided until after the completion of such purchase).

If you are a resident of California, under 18 and a registered user of the Services, you may ask us to remove content or information that you have posted to the Services by contacting us in accordance with the “Contact Us” section below. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.

RETENTION PERIOD

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Apple, Google, Microsoft, RIM or any other app developer, app provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Services.

With respect to KWRI’s mobile application, a KWRI App, use and transfer to any other application of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of 16, and we do not knowingly collect or solicit Personal Information from individuals under the age of 16. Please email us at legal@kw.com if you believe we collected personal information from an individual under the age of sixteen (16).

JURISDICTION AND CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, including potentially being transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

ADDITIONAL INFORMATION REGARDING THE EUROPEAN ECONOMIC AREA (EEA):

Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here,): https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, payment card or account information, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

UPDATES TO THIS PRIVACY POLICY

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

CONTACTING US

Keller Williams Realty, Inc., located at 1221 S MoPac Expressway, Suite 400, Austin, TX 78746 USA, is the company responsible for collection, use and disclosure of your Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at legal@kw.com or:

1221 S MoPac Expressway, Suite 400Austin TX 78746 USA

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

ADDITIONAL INFORMATION REGARDING THE EEA
You may lodge a complaint with an EU/EEA data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en
CALIFORNIA CONSUMER PRIVACY ACT NOTICEADDENDUM TO KELLER WILLIAMS REALTY, INC. AND ITS AFFILIATES PRIVACY POLICY

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Ltd. - (Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”) and Keller Williams Realty, Inc and its affiliates(“we,” “us,” or “KWRI”) are providing the following details regarding the categories of Personal Information that we collect, use, and disclose about California residents. Under the CCPA, Privacy Notice for California Residents supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice. This Notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

Under the CCPA, ‘Personal Information’ is information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular California resident. The CCPA, however, does not apply to certain information, such as information subject to the Gramm-Leach-Bliley Act (“GLBA”). The specific Personal Information that we collect, use, and disclose relating to a California resident covered by the CCPA will vary based on our relationship or interaction with that individual. For example, this Disclosure does not apply with respect to information that we collect about California residents who apply for or obtain our financial products and services for personal, family, or household purposes. For more information about how we collect, disclose, and secure information relating to these customers, please refer to our Privacy Policy.

SOURCES OF PERSONAL INFORMATION

We collect Personal Information from:

  • Our interactions with you, such as when you use our websites or applications, contact us online or on the phone, sign up for a newsletter, register an account, purchase a product or service, or attend one of our events; and
  • Our affiliates, third-party providers of software applications made available on the KW Marketplace, and publicly available online sources.
CATEGORIES OF PERSONAL INFORMATION COLLECTED

We may collect, and may have collected within the preceding 12 months, the following categories of Personal Information as listed in the CCPA:

  • Category A. Identifiers, such as name, contact information, IP address and other online identifiers;
  • Category B. Personal information, as defined in the California customer records law, such as name, contact information, payment card number, financial information, employment information, insurance information, and government-issued ID numbers;
  • Category C. Characteristics of protected classifications under California or federal law, such as marital status;
  • Category D. Commercial information, such as transaction information and purchase history;
  • Category F. Internet or network activity information, such as browsing history and interactions with our website;
  • Category H. Geolocation data, such as device location;
  • Category G. Professional or employment-related information; and
  • Category K. Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.
USE OF PERSONAL INFORMATION

We use these categories of Personal Information for the purposes of operating, managing, and maintaining our business, providing our products and services, and accomplishing our business purposes and objectives, including using Personal Information to:

  • Fulfill your requests, respond to your inquiries, and process your transactions;
  • Provide, develop, improve, repair, and maintain our products and services;
  • Provide tools and services to our franchisees and agents;
  • Personalize, advertise, and market our products and services;
  • Conduct research, analytics, and data analysis;
  • Maintain our property and our records, and undertake quality and safety assurance measures;
  • Conduct risk and security control and monitoring, and detect and prevent fraud;
  • Perform identity verification, accounting, audit, and other internal functions, such as internal investigations and record-keeping;
  • Carry out corporate transactions, such as mergers, joint ventures or acquisitions; and
  • Comply with law, legal process, and internal policies, and exercise and defend legal claims.
DISCLOSURE OF PERSONAL INFORMATION

We have disclosed the following categories of Personal Information as listed in the CCPA to third parties for our operational business purposes within the preceding 12 months:

  • Category A. Identifiers, such as name, contact information, IP address and other online identifiers;
  • Category B. Personal information, as defined in the California customer records law, such as name, contact information, payment card number, financial information, employment information,
  • Category C. Characteristics of protected classifications under California or federal law, such as marital status;
  • Category D. Commercial information, such as transaction information and purchase history;
  • Category F. Internet or network activity information, such as browsing history and interactions with our website;
  • Category G. Geolocation data, such as device location;
  • Category I. Professional or employment-related information; and
  • Category K. Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.
  • We have disclosed these categories of Personal Information to our affiliated entities, trusted third-party service providers, licensed franchisees, and business partners, as well as to our agents, brokers, and market centers where you have requested such sharing. We have not sold Personal Information, as “sale” is defined in the CCPA.

INDIVIDUAL RIGHTS AND REQUESTS

If you are a California resident, you may request that we:

  • Disclose to you the following information covering the 12 months preceding your request:
    • The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
    • The specific pieces of Personal Information we collected about you;
    • The business or commercial purpose for collecting (if applicable) Personal Information about you; and
    • The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
  • Delete Personal Information we collected from you.

To make a request for the disclosures or deletion described above, please contact us at DSAR-KW@kw.com or (877) 507-0072. We will respond to your request consistent with applicable law.

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

CHANGES TO THIS CCPA NOTICE
We may change or update this CCPA Notice from time to time. When we do, we will post the revised CCPA Notice on this page with a new “Last Updated” date.
CONTACT US
If you have any questions regarding this CCPA Notice, please contact us at legal@kw.com.
Copyright Policyarrow-icon
COPYRIGHT POLICY

As a real estate franchise company, Keller Williams Realty, Inc. ("KWRI") understands the importance of property, especially intellectual property ("IP"). Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Ltd. - (Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”), Keller Mortgage, LLC, Business MAPS, Ltd., Keller Williams, LLC and Livian, LLC (“we,” “us,” or “KWRI”), do not tolerate the abuse of third parties' IP on KWRI's systems, websites owned by KWRI, and/or websites where KWRI operates the website infrastructure (each a "KWRI Site"). Our agreements with those that use and/or post content or material to KWRI Sites specifically prohibit the uploading, posting, emailing, or transmission of content or material that infringes the IP of others. In order to enforce this policy and protect the IP of others, KWRI provides a process for submitting complaints that content or material posted on a KWRI Site is in violation of U.S. copyright law.

Pursuant to the Digital Millennium Copyright Act of 1998 (17 U.S.C. ? 512), the full text of which is available at http://www.copyright.gov/title17/92chap5.html#512, KWRI has implemented procedures for receiving notices of claimed copyright infringement ("Notices") and has designated an agent to receive those Notices. KWRI has also implemented procedures for submitting counter-notices should you receive a notice of copyright infringement you believe to be erroneous ("Counter-Notices"). Notices and Counter-Notices must be truthful and must be submitted under penalty of perjury. Submitting a false Notice or Counter-Notice could lead to personal liability. You may want to seek the advice of counsel prior to submitting a Notice or Counter-Notice.

KWRI reserves the right, in its sole discretion, to block or remove any objectionable content or material. Regardless of whether KWRI removes or blocks content or material, KWRI will make a good-faith effort to notify you if a copyright infringement complaint is made against you.

NOTICE OF COPYRIGHT INFRINGEMENT

If you have a good-faith belief that content or material on a KWRI Site infringes upon a copyright you own or the copyright of a person or entity for which you have been authorized to act on behalf of the owner, you may submit a Notice to KWRI. The Notice must be in writing (email or letter) and must contain the following:

Your name and contact information (full name, email address, phone number, and mailing address). NOTE: KWRI regularly forwards Notices (including personal information received) to the person that posted the allegedly infringing content. A description of the copyrighted work you claim has been infringed, including the name and contact information of the copyright owner if the owner is someone other than yourself. When available, please provide the registration number and date for the copyrighted work you claim has been infringed.

A description of the content or material on a KWRI Site you claim infringes your copyright. The best way to provide this information is to describe the content or material and provide the URL where the allegedly infringing content or material may be found. Computer screenshots depicting the allegedly infringing content or material and its location are welcomed, but not required.

A statement by you that you have a good-faith belief that the use of the content or material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement by you, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Your electronic or physical signature.

COUNTER-NOTICE

If you have a good-faith belief that a Notice of copyright infringement has been improperly submitted against you, you may submit a Counter-Notice pursuant to Sections 512(g)(2) and (3) of the Digital Millennium Copyright Act. The Counter-Notice must be in writing (email or letter) and must contain the following:

Your name and contact information (full name, email address, phone number, and mailing address). NOTE: KWRI will forward your Counter-Notice (including personal information received) to the person or entity that originally submitted the Notice against you.

A description of the content or material that has been removed or to which access has been disabled and the location at which the content or material appeared before it was removed or access to it was disabled. The best way to provide this information is to describe the content or material and provide the URL where the allegedly infringing content or material was located prior to being removed or to which access was disabled.

A statement, made under penalty of perjury, that you have a good-faith belief that the content or material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.

A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which the address you provide in the Counter-Notice is located, or if the address you provide is outside of the United States, the Federal District Court of the Western District of Texas, and that you will accept service of process from the person or entity who provided Notice to KWRI or an agent of such person or entity.

Your electronic or physical signature.

Delivery of Notices and Counter-Notices

Notices and Counter-Notices may be sent to KWRI's Designated Agent via email to dmca@kw.com or via mail to:

Keller Williams Realty, Inc.Attn: Legal Department (DMCA Designated Agent)1221 South MoPac Expressway, Suite 400Austin, TX 78746

Only DMCA Notices and Counter-Notices should be sent to KWRI's DMCA Designated Agent. KWRI Procedure

When KWRI receives a Notice, KWRI will make a good-faith effort to forward the Notice to the person reasonably believed to be responsible for posting the allegedly infringing content or material. KWRI will use the information in the Notice to determine whether to remove or disable the allegedly infringing content or material. If a Notice is incomplete, KWRI is under no obligation to act. When KWRI receives a Counter-Notice, KWRI will forward the Counter-Notice to the person or entity that submitted the original Notice. If KWRI does not receive notice of an action seeking a court order to restrain the allegedly infringing material within ten (10) business days of receiving a Counter-Notice, KWRI may, in its sole discretion, reinstate the removed or disabled content or material. If KWRI chooses to do so, KWRI will do so within ten (10) and fourteen (14) business days of receiving a Counter-Notice. In some cases, KWRI will not be able to reinstate removed or disabled content or material due to technical limitations. In such instances, KWRI may choose to notify the person that filed the Counter-Notice that he or she may repost the content or material at his or her discretion.

KWRI is not an IP tribunal and has no obligation to adjudicate claims of infringement and is not responsible for determining the merits of such claims. The parties submitting Notices and Counter-Notices are encouraged to settle any disagreements amongst themselves. KWRI may, at its sole discretion, use the information provided in Notices and Counter-Notices to determine whether to remove or disable content or material.

Nothing herein is intended to constitute legal advice.

Accessibilityarrow-icon

Keller Williams is committed to accessibility.

Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Ltd. - (Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”) and Keller Williams Realty, Inc and its affiliates(“we,” “us,” or “KWRI”) all strive to maintain websites that are both accessible to all visitors and compliant with the Web Content Accessibility Guidelines (WCAG) put forth by the World Wide Web Consortium (W3C).

We recognize that accessibility and usability are not always possible in every area of the website, or for those visitors using assistive technologies and devices. Keller Williams Realty, Inc. conducts accessibility reviews of its website and remediates issues uncovered by these audits. Please be aware that our efforts are ongoing.

Have feedback or need help?

We welcome your feedback on the accessibility of Keller Williams Realty, Inc. If you have specific questions or feedback about this site's accessibility or need assistance using specific features, please contact us via email at accessibility@kw.com. If you have found an inaccessible area on the site, please specify the web page or element and provide any other relevant information to help us locate the problem.

In the event a page cannot be made accessible, we will work to make a text version of the content available. Please contact us via email at accessibility@kw.com to request a specific electronic format. Include your contact information, the format you require, the web page address, and the location of the content.

We welcome your questions about this accessibility statement and appreciate comments on how to improve our website's accessibility.

Fair Housingarrow-icon
EQUAL HOUSING OPPORTUNITY

Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Ltd. - (Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”) and Keller Williams Realty, Inc and its affiliates(“we,” “us,” or “KWRI”) all encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin. All residential real estate information on this website is subject to the Federal Fair Housing Act Title VIII of the Civil Rights Act of 1968, as amended, which makes it illegal to advertise " any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make any such preference, limitation or discrimination." Your state or local jurisdiction may impose additional requirements. We are committed to the letter and spirit of the United States policy for the achievement of equal housing opportunity.

Keller Williams Realty, Inc. is a franchise company. Each Keller Williams office is independently owned and operated. Keller Williams Realty, Inc. is an Equal Opportunity Employer and supports the Fair Housing Act.

Cookie Policyarrow-icon

The following applies to Keller Williams Realty, Inc. and its affiliates (as applicable based on the Services), which include but are not limited to, KW Worldwide, Ltd., KW Accelerator Studios, LLC, KW Insurance, Ltd., Keller Offers, Ltd. - (Keller Offers Holdings, LLC, Keller Offers Brokerage, LLC, and Keller Concierge, LLC (together, “Keller Offers,”) and Keller Williams Realty, Inc and its affiliates(“we,” “us,” or “KWRI”)

WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites. Our marketing and advertising network partners use cookies and other technologies to receive and store certain types of information whenever you interact with our website (the “Site”) through your computer or mobile device. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences and tracking user trends.
HOW DO WE USE COOKIES ON OUR WEBSITE AND MOBILE DEVICE?

Our website and mobile app uses cookies to distinguish you from other users of our website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies are used to ensure that we give you the best experience on our website, and allow us to improve our website.

WE USE THE FOLLOWING TYPES OF COOKIES:

Necessary
These are cookies that are essential for the operation of our website. They help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. You can set your browser to block or alert you about these cookies, but some parts of the website may not function properly without these cookies.
Preferences
These cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. These cookies help us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. These cookies provide statistics on how our website is used, help us improve the website by measuring any errors that occur, etc.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info). We do not control third parties’ collection or use of your information to serve interest-based advertising. These third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.
Performance/Security
These cookies help improve the performance of websites and ensure the availability and security of websites.
Unclassified
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

OTHER COOKIE TYPES:

Persistent cookies – These cookies remain on a user’s device for the period of time specified in the cookie. They have activated each time that the user visits the website that created that particular cookie.

Session cookies – These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

First Party – these cookies are set by us to give you the best user experience and to make sure our website is performing as it should.

Third-Party – these cookies are set by our third-party providers such as Google. We use Google Analytics to see how many people visit our site and how they use it, allowing us to make any necessary changes so that you have the best experience possible.

FIRST PARTY COOKIES:(Cookie Name/ Cookie Type/ Purpose/ Duration)

cookieconsent_status

Preferences

Stores the user's cookie consent state for the current domain.

Persistent

JSESSIONID

Necessary

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

Session

property_search_city

Preferences

Provides functionality to the Property Search tool. Remembers the last city searched.

Persistent

property_search_state

Preferences

Provides functionality to the Property Search tool. Remembers the last state searched.

Persistent

property_search_zip

Preferences

Provides functionality to the Property Search tool. Remembers the last zip code searched.

Persistent

THIRD-PARTY COOKIES:Some pages use third-party services or software, such as maps, online videos, or social networking features. Many of these services may set cookies in your browser.

AddThis - Addthis privacy policy cookie(Name/Cookie Type/Purpose/Duration)

__atuvc

Necessary

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

Persistent

__atuvs

Necessary

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented but has been categorized on the assumption it serves a similar purpose to other cookies set by the service.

Session

di2

Necessary

Keeps track of expiry dates of other cookies used by the social sharing platform.

Persistent

loc

Necessary

Geolocation is used to help providers determine how users who share information with each other are geographically located (state level).

Persistent

ouid

Unclassified

Persistent

uid

Necessary

Creates a unique, machine-generated user ID. AddThis, which is owned by Clearspring Technologies, uses the user ID to make it possible for the user to share content across social networks and provide detailed statistics to various providers.

Persistent

uvc

Necessary

Detects how often the social sharing service, AddThis, encounters the same user.

Persistent

vc

Unclassified

Persistent

CloudFlare - CloudFlare's privacy policy cookie(Name/Cookie Type/Purpose/Duration)

__cfduid

Performance/Security

Used by the content network Cloudflare, to identify trusted web traffic, and to speed up page load times. According to CloudFlare It does not contain any user identification information.

Persistent

DoubleClick - How DoubleClick uses cookies(Cookie Name/Cookie Type/Purpose/Duration)

__gads

Marketing

This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the display of advertisements on the site.

Persistent

IDE

Marketing

Used by Double Click for retargeting, optimization, reporting, and attribution of online advertisements.

Persistent

Google Analytics - Google's privacy policy | Opt out of Google Analytics(Cookie Name/Cookie Type/Purpose/Duration)

__utma

Statistics

Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.

Persistent

__utmb

Statistics

Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.

Session

__utmc

Statistics

Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

Session

__utmt

Statistics

Used by Google Analytics to throttle the speed of requests to the server.

Session

__utmt_gwo

Statistics

This is a pattern-type cookie set by Google Analytics. It appears to be a variation of the __utmt cookie which is used to limit the amount of data recorded by Google on high-traffic volume websites.

Persistent

__utmz

Statistics

Collects data on where the user came from, what search engine was used, what link was clicked, and what search term was used. Used by Google Analytics.

Persistent

_ga

Statistics

Used by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website.

Persistent

_gid

Statistics

Used by Google Analytics to register a unique ID that is used to generate statistical data on how the visitor uses the website.

Persistent

Google Maps - Google's privacy policy | Opt out of Google Analytics(Cookie Name/Cookie Type/Purpose/Duration)

- Purpose for the following are all: Google sets a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behavior of Google Maps users.

APISID

Necessary

Persistent

HSID

Necessary

Persistent

NID

Necessary

Persistent

SAPISID

Necessary

Persistent

SID

Necessary

Persistent

SIDCC

Necessary

Persistent

SSID

Necessary

Persistent

Housefax(Cookie Name/Cookie Type/Purpose/Duration)

ARRAffinity

Necessary

This cookie is set by websites who run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Persistent

Incapsula(Cookie Name/Cookie Type/Purpose/Duration)

incap_ses_xxx_xxxxxx

Performance/Security

Used by Incapsula's Web Application Firewall (WAF). These cookies preserve user states across page requests. It improves the performance and security of the website.

Session

visid_incap_xxxxxx

Performance/Security

Session

Listhub(Cookie Name/Cookie Type/Purpose/Duration)

lhac

Unclassified

Persistent

MortgageLoan(Cookie Name/Cookie Type/Purpose/Duration)

gwcc

Necessary

Integration of widget from Mortgageloan.com to provide mortgage rates.

Persistent

Third-party cookies

You can restrict or block cookies that are set during your use of the website by changing your browser’s settings. Some pages and features may not work if you completely disable cookies, but many third-party cookies can be safely blocked.

Check information in your browser’s help section for specific instructions on how to manage cookies. Alternatively, more information on the use of cookies can be found on the websitewww.allaboutcookies.org

Update

We reserve the right to modify this cookie policy from time to time. It is your responsibility to regularly verify whether you have read and consented to the latest version of the applicable cookie policy.

Keller Offers Holdings, LLC. Keller Offers Brokerage, LLC Texas Licensed Broker #9008692, is an Equal Opportunity Employer © 2022